Cembra – is it actually a bank? Yes it is, but a somewhat different one. We’re not a bank in the traditional sense, but a financial services provider and provider of innovative, digital payment solutions. We don’t manage assets like a traditional bank, but first and foremost offer our customers simple and uncomplicated financing solutions for all life situations, such as personal loans, leasing and credit cards. 


But first, let's talk about your new job as

Business Service Manager - all genders (80-100%)

Full or Part Time
Zürich, Schweiz
August 23, 2023
Hybrid Remote

What exactly you will do here:

  •       Own collection / customer lifecycle services and business applications of the bank with a holistic view and offer seamless services to the commercial and enabling units

  •      Drive service improvement to aim productivity gain, working closely with the business unit and enabling functions as Risk and Legal, Compliance

  •      Promote and advertise new concepts and ideas in close collaboration with business units, Strategy & Architecture and IT

  •      Translate business needs to business requirements, design digital and business solutions in collaboration with Developers, Architecture and Core Banking Solutions for their implementation

  •      Provide centralized incident handling and change support for the business services and applications where the team has business responsibility and provide long-term solutions / improvements for repeated incidents that require process optimization


What we're looking for:

  • A technical or business management degree

  • Work experience in the financial sector (credit or collections are preferable)

  • Experience and sound understanding of business and/or IT service management

  • Excellent analytical, network- and conceptual thinking, able to understand and integrate different aspects and requirements from a holistic view
  • Strong communication skills with ability to influence business partners at all levels in English and German


This is what you'll get:

  • 🎓 An attractive employment package: With a non-gender-dependent, fair wage and attractive benefits. You can quench your thirst for knowledge with subject-specific further training (e.g. MAS, CAS), external language training or MS Office training.
  • 🚪 Ambition = open career doors: You can try out things here, take on new responsibilities and move us and yourself forward with your ideas. To put it succinctly Use your strengths and talents, actively shape Cembra and get ahead.  
  • 🌎 Our success has many faces: People from over 40 nations pull together here. This makes us diverse and international. This is also what our employees said in an anonymous survey – thank you for your engagement – we’re constantly improving.
  • 🤸‍♀️ Flexible working arrangements: Work up to 60% from home. This allows you to stay in your personal groove and to optimise your life-work balance.
  • 💬 Performance appraisal with school-type marks and the like? We’ve grown out of that. We discuss experiences, priorities and individual development – personally and on an even footing.  

️ More about our benefits? Click here.


Sure, we’re already very sure of ourselves... 😇 But, of course, for us it’s also true that: Nobody’s perfect. Feel free to ask Pier Pongiluppi, People Coach, about this. We love straight talk. Of course, he’ll also be happy to answer any other questions you may have. #CallMeByMyFirstName

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